311 is a non-emergency phone number that citizens can call to find information about City and County services, make complaints, or report problems like graffiti or road damage. 311 is your one-stop-shop to speak with a friendly Customer Service Representative who will take your information. The City of Laredo 311 Center is open 7 days a week, 7am to 11pm.

Service Requests

Citizens can send in information anytime using the online portal. Be sure and download the 311 mobile app, your on-the-go tool to report problems or get information. The 311 mobile app is available for both Apple IOS and Android. Use the following links to download your free app.

Our Team