The Billing Division is responsible for processing medical claims for the various clinical programs and for the oversight of cash handling activities at the City of Laredo Health Department. The department currently accepts Medicaid, Medicare, some private insurances, regional Managed-Medicaid Care Organizations (MCOs) and various state programs. Payment for services can also be made by cash, check, money order or with a major credit card- Visa or MasterCard. The City of Laredo Cash Handling Policy requires that a receipt be issued for every cash, check , credit card or money order payment. If you are not issued a receipt please contact our Internal Audit division at (956) 790-1808.

Fees for health related services are stipulated by city ordinances and may change every year. Fees can be found in the City of Laredo Code of Ordinances website.

Any questions or concerns related to billing and/or cash handling activities please contact our Billing Division at (956) 795-4930 between the hours of 8:00 am and 4:00 pm Monday-Friday.

EMS Billing

The City of Laredo Health Department Billing Division currently manages the EMS Billing for the City of Laredo Fire Department. The division is responsible for processing medical claims for EMS related services.

Patients must ensure that insurance information is provided within a reasonable period of time, preferably no later than 30 days after the date of service. Claims will be sent to the insurance carriers for adjudication. Patients may be subject to applicable co-insurances, deductibles, etc.

Payment for services can be made by cash, check, money order or with a major credit card- Visa or MasterCard. Payments can be made via mail, phone or in person. You may contact our customer service line at (956) 795-4931 or reach us by fax at (956) 721-4998. Mail payments to:

City of Laredo Fire Department
2600 Cedar Avenue
Laredo, Texas 78040-4040

EMS medical and billing records may be requested via mail, fax or in person. Patient must present a valid ID or driver’s license. Requests are subject to applicable fees.

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Fees for ambulance services can be found in the City of Laredo Code of Ordinances website

Contact

City of Laredo Health Department - Billing Division
2600 Cedar Avenue
Laredo, TX 78040
(956) 795-4931
(956) 721-4998 Fax