The Emergency Call Center is available 24 hours a day, 7 days a week, and is available even on holidays. Simply dial

(956) 721-2020 and a live representative will assist by sending help your way. Please note that during normal business hours the Emergency Call Center is operated by Utilities Department Staff. After hours and during weekends, the center is operated by a contracted answering service.

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1102 Bob Bullock Loop

Laredo, Texas 78043

(956) 727-6402

Open 8 a.m. - 5 p.m.

Monday - Friday

Main Office

5816 Daugherty

Laredo, Texas 78041

(956) 721-2000

Open 8 a.m. - 5 p.m.

Monday - Friday

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OPEN NEW WATER ACCOUNT HERE